faq's
We offer a diverse range of children's apparel, undergarments, and stylish accessories.
Yes, Rollover has an extensive retail presence with over 32 outlets across 15 major cities
in Pakistan.
Yes, Rollover operates a factory outlet located at Al-Karim Mall, Karim Block, Lahore,
Model Town Link Road, Lahore, Shadbagh, Lahore, and Ghakar Plaza, Rawalpindi.
Rollover outlets operate from 12:00 PM to 11:00 PM, Saturday through Thursday, and
from 3:00 PM to 11:00 PM on Fridays. Please note that hours may be subject to change
during strikes, severe weather, or other unforeseen circumstances.
Rollover head-office is located at Plot # 126, Al Noor Industrial Estate 20-KM Ferozepur
Road, Asif Town, Lahore
You can contact Rollover’s customer support by calling 042-35270496 (Monday to
Saturday, 10:00 AM to 6:00 PM), messaging us on WhatsApp at 0311-1444284, or
emailing us at customercare@rollover.com.pk.
Rollover does not currently offer customisation or made-to-order clothing. All products
are available as per the ready-made designs in stores and online.
You can view product details by simply scrolling up and clicking on the “Product Details”
section located beneath the product image.
Each product features its own size chart. Simply scroll up a bit and look for the icon “size
chart”
Yes. However, there may be slight variations in product colours due to photography
under bright studio lighting, which can affect how colours appear on screen compared to
real life.
Yes, all sizes are available online, However, if an item is sold out then that particular size
might not be available, as stock levels may vary based on product demand and
availability.
No, product availability may differ between our online store and physical outlets. To
confirm if a specific item is available at your preferred location, please contact our
customer care team or the nearest store using the phone number provided at our store
locator.
No, inventory level may differ between our online store and physical outlets, as each
operates separately.
A flat shipping fee of Rs. 180 is applicable on all orders, regardless of the destination
within Pakistan.
No, Rollover does not ship internationally at the moment.
Our standard delivery timeframe is 3–5 working days following order confirmation,
depending on your location.
Rollover offers online debit/credit card transactions, bank deposits and cash on delivery
payment method.
Items in your shopping bag are not reserved and remain available to others until
checkout is complete. The product may go out of stock if purchased by another
customer before you place your order.
You can place your order in three simple steps:
Choose your desired items in your desired size and add them to your cart.
Proceed to checkout, fill in your shipping information, and select your preferred
payment method.
Click ‘Confirm Order’ to complete your purchase
Yes you can place your order there. For that you have to share pictures of all the
required product with size and your shipping details.
No, not really. You can place the order without having an account at Rollover.
You can paste the discount code at the checkout in discount code tab. The discount will
be applied as soon as you click “apply”.
Rollover typically sends an automated email/message to your mail/phone number after
you place an order. If you do not receive the confirmation mail/message within 24 hours,
please reach out to our customer care.
Please allow up to 24 hours after placing your order for a confirmation email or
message. If you do not receive any notification within this time, kindly contact our
Customer Care team for assistance.
Orders are dispatched mainly from our head-office and partially from our outlets.
Yes, you can edit your shipping details as soon as your order is not dispatched. Once it is
dispatched, we will be unable to make any changes in your shipping details.
Each order can only be shipped to a single address. If you wish to have items delivered
to multiple locations, please place separate orders for each delivery address
Each order can only be shipped to a single address. If you wish to have items delivered
to multiple locations, please place separate orders for each delivery address
If you want to cancel an order, please contact our customer care at 042-35270496,
generate a query to cancel the order on our WhatsApp 0311-1444284 or email at
customercare@rollover.com.pk within 6 hours of placing the order
Kindly contact our Customer Care team 24 hours after placing your order to receive your
tracking number and the name of the courier service. You can then track your shipment
directly on the courier’s website using the provided tracking number
No, shipping is charged only once at checkout, regardless of how many parcels your
order is split into.
We do not offer refunds or returns at this time. However, items could be exchanged
within 14 days of purchase with original sales invoice. To be eligible for exchange,
products must be unused and returned with all original tags intact.
Products can be exchanged within 14 days of purchase with a valid sales invoice.
Worn, used, or altered items are not eligible for exchange.
Tags and labels must be intact for exchange approval.
Color variations due to screen settings may not qualify for exchange.
Seasonal items must be exchanged within the same category (Summer with Summer,
Winter with Winter).
Items purchased at full price and later marked down will be exchanged at the sale price.
In case of any pricing discrepancy, the system price will be considered final
Yes you can exchange it unless the tags are intact and product is unused.
Yes, all products except clearance sale items could be exchanged within 14 days of
purchase.
Items purchased online can be exchanged at outlets only if the same seasonal stock is
available in-store. If unavailable, the exchange must be processed through our online
platform.
To exchange a product online, simply send the item to Plot #124–126, Alnoor Industrial
Estate, 20km Ferozepur Road, Asif Town, Lahore, using any courier service, within 14
days of delivery with its original sale invoice. The product must be unused, unwashed,
and has all original tags intact. Once your parcel is received, our customer care team
contact you and process your exchange.
If you receive a faulty product, please contact our customer service team immediately.
Upon approval of your claim, the item will be exchanged. Alternatively, you may request
a coupon code of equal value, redeemable within 30 days on your next purchase
Your order may arrive in separate parcels, so we kindly ask for your patience if all items
are not delivered together. If the delay extends beyond one business day, please reach
out to our Customer Care team for assistance
If you get notified about cancellation/return of your paid order, please reach out to our
customer care immediately. Your order will be dispatched again or alternatively you can
get discount coupon of equal amount.
No, we do not offer refund for paid order.
Please allow a variation of 0.5 inch, as all size charts are based on manual measurements. If the difference exceeds this range, kindly contact our customer support for a smooth exchange process.
You can complaint about anything to our customer care on call, WhatsApp and emails.
You can also fill out the following form
You can review your purchase on our social media platform at